Tilly’s is a lifestyle brand with deep roots in the action sports world, an industry where surfing, skateboarding, motocross, music, art, fashion and culture live together under one rad roof. Tilly’s is an inspirational experience shared by generations
Since 1982, Tilly’s has been the premiere destination for fashion-savvy, lifestyle aficionados around the globe. Inspired by surfing, skateboarding, motocross, music, art, fashion and individuality, Tilly’s thrives on creating a unique and inspiring experience for our generation.
We proudly stock brands like Volcom, Hurley, Quiksilver, Roxy, Neff, Levi's, Dickies, Fox Racing, Element, Metal Mulisha, O'Neill, RVCA, Etnies, LRG, Fatal & more!
Tilly's is required by law to charge sales tax on orders shipped to Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. There is no sales tax on orders shipped to other states.
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Orders from Tillys.com are shipped via FedEx.
NOTE: P.O. Box, A.P.O., and F.P.O. addresses are automatically shipped via USPS Ground. No Saturday or Sunday deliveries on orders shipped via FedEx.
SHIPPING TIME ESTIMATES
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 24-48 hours. Once an order has processed, delivery time depends on the chosen shipping method. No Saturday or Sunday deliveries on orders shipped via FedEx.
SHIPPING TO P.O. BOXES
Orders shipped to P.O., A.P.O., or F.P.O., boxes within the United States are automatically shipped via USPS Ground.
SHIPPING TO FOREIGN ADDRESSES
At this time, Tillys.com can only ship orders to addresses located within the 50 United States.
Tillys.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is exchangeable only. All sale merchandise is final sale during red tag promotional clearance events. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, blind box merchandise, Contour, GoPro and Beats by Dre merchandise. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional item are allowed.
Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.
*Holiday purchases made November through December may be returned or exchanged through January 15th of the following year.
RETURNS TO A STORE, BY MAIL, & EXPRESS EXCHANGES
Tillys.com happily accept the return or exchange of unworn, unwashed or defective items. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:
1. Return To A Tilly's Store
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Tilly's retail store. Use our Store Locator to find the closest Tilly's store.
2. Express Exchange
Need it in a hurry? Simply call this toll-free number: 866.4TILLYS (866.484.5597), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 24-48 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.
3. Return Or Exchange By Mail
Complete the Return/Exchange Form included in your original shipment, and enclose it with the item(s) in its original packaging (when possible). Affix the enclosed shipping label to ensure correct delivery. When exchanging items, be sure to indicate the replacement item, including the style number, color, and size. Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.
If you have misplaced your Tilly's Return/Exchange label, please send your pre-paid, insured package to:
Irvine, CA 92618
Refunds and exchanges are processed when item(s) are received. Tilly's will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
To return an item you received as a gift, simply call this toll-free number: 866.4TILLYS (866.484.5597). Gift items with a receipt can be exchanged or returned for a Tilly's Store Credit .